Citizen Complaint

The Police Department encourages citizens to bring forward legitimate grievances regarding any misconduct by employees. Police Department members shall receive complaints courteously and shall handle them efficiently. All officers, upon request, are obligated to explain to inquiring citizens the complaint procedures.

The Edwardsville Police Department does not discriminate on the basis of race, color, national origin, religion, sex, disability, and age.

Complaint Process

The Police Department recognizes that its personnel are often subject to intense pressures in the discharge of their duties. The employee must remain neutral under circumstances that are likely to generate tension, excitement, and emotion. In such situations, words, actions, and events frequently result in misunderstanding and confusion. In light of the complicated pressures of police work, it is to the advantage of all employees to have a procedure for the investigation of the more serious allegations and underlying circumstances so that complaints can be resolved.

As a rule, complaints regarding law enforcement operations will be handled through the chain of command. Complaints involving how police service is provided or a failure to provide service or improper attitudes or behavior will be investigated by the Chief of Police or his designee.

Complaints alleging improper police conduct, brutality, or misconduct involving several personnel or supervisory personnel, will be handled as an internal affairs matter, and shall be investigated at the direction of the Chief of Police.

The Chief of Police or designee shall notify the complainant, in writing or by phone, as soon as practicable, that the Police Department acknowledges receipt of the complaint, that the complaint is under investigation, that the attempt will be made to complete investigation within thirty days and that the complainant will be advised of the outcome.

If the investigation exceeds 30 days, the Chief of Police or designee shall make contact with the complainant either in writing or by phone explaining the circumstances of the delay.

Citizen Complaint Form

For your convenience, a copy of the complaint form (PDF) is available online. The form can be printed out and completed. The citizen can then bring in the completed form to the Police Department or mail it. You can also send the downloaded and completed form via email E. Krauze.

It is the vision of the Edwardsville Police Department to have an active partnership with the members of our community to make this a safe place to live.

Findings of discrimination will be reported to the Office for Civil Rights and the Kansas Governor's Grants Program.

Kansas Governor's Grants Program
900 SW Jackson Street
Landon State Office Building, Room 304 North
Topeka, KS 66212
Telephone: (785) 291-3205
Fax: (785) 291-3204

Civil Rights Liaison Erica Haas

 email address:

Please mail complaints to the following address:

Office of Justice Programs
Office for Civil Rights
810 7th Street NW
Washington, DC 20531

Telephone: 202-307-0690

Fax: 202-616-9865

TTY: 202-307-2027